Change Management

Peak Services was created by the LGAQ to provide professional services and products that local governments need, delivered by an expert team that knows and understands the sector well. ​

​What makes Peak unique is that it tailors its offerings across areas such as recruitment, grants writing and legal services to best reflect each of its customers' local needs. ​

As a profit-for-purpose enterprise, any profits are returned to the LGAQ for it to use in its advocacy, engagement and member services to benefit all Queensland councils, which also helps keep membership fees low.​

Our people, your team 

Our purpose is to help local government achieve more and our people are at the forefront of everything we do as local government. Our people are your people. Your team. Our combined professional strengths and integrated capabilities are as diverse as the communities we serve. 

We have people working in each and every Queensland council and we understand the specific challenges faced by local government. 

We are here to support your community 

We support the communities where we live and work and demonstrate this by sponsoring a variety of local events across Queensland. These events and initiatives are run by councils, contributing to fundraising for local causes, boosting economic development and enhancing liveability across the state.  

In recognition of the innovative spirit of Queensland local governments, in 2018 we launched the Butch Lenton Memorial Bush Council Award (in honour of the late Mayor of Winton Shire Council Graeme ‘Butch’ Lenton). This award provides a bursary to a council or individual who would like to undertake an activity that demonstrates innovation. This award is presented at the LGAQ Annual Conference.  

Peak partners with many councils, in particular regional/remote locations, to provide social benefits to numerous local communities, including: 

• Procurement, project management and professional advisory – our Consulting Team helps councils with procurement and infrastructure project management, helping to create liveable communities across the state. 

• Community grant writing assistance – Peak provides grant writing assistance for multiple council and community projects, securing $50m in grant funding for Queensland councils and their communities.   

• eLearning training for remote communities – Peak provides online learning through a web-based Learning Management System (LMS), enabling remote council staff to be trained onsite. 

We are here to build capability in your people 

A robust recruitment process and hiring the right people is more important than ever before. Peak’s recruitment team has unparalleled experience in helping councils find talented professionals for key executive roles and we provide access to a pool of highly experienced professionals who are ready to get to work in interim, short- and long-term placements. 

Peak provides a range of nationally accredited qualifications, professional development short courses and eLearning solutions to meet the training needs of local government. With over 20 years’ experience, we are the largest Registered Training Organisation (RTO no: 30003) specialising in local government in Queensland, training more than 4,000 participants per year. 

We are here to deliver value in your operations 

Helping councils with long term financial sustainability is a core focus of our infrastructure team. Through enhanced energy solutions to offset rising energy costs, optimise waste management operations, greater outcomes in managing assets and high-quality outcomes and value in the delivery of bespoke and complex projects. Underpinning these services, the team assists councils in securing grants through the various levels of funding arrangements.  

We are here to help you and your customers 

Handling more than 100,000+ customer calls a year, Peak 24/7 enables councils to outsource out-of-hours customer services and disaster management support, 24 hours a day, 365 days a year. The team builds community confidence through an exceptional customer experience. 

We are here to safeguard your council 

Every day we are building strong workforces and dealing with challenging employment and industrial relations matters. Each year Peak answers more than 1,000 calls from Queensland councils and provides in excess of 950 hours of advice through the LGAQ IR Helpdesk. Our legal practice is an extension of our workforce team to ensure continuity for council in maintaining privilege and giving councils an avenue for experienced legal representation when in the commission and tribunals. 

Easy to procure 

Peak’s services are easily procured through various pre-qualified panel and contract arrangements. Access to our services can be secured through Local Buy, multiple State and Local Government panels and NSW LGP. Our prequalification status and formal quality assurance certification,  both assure your procurement with us and provides confidence in the quality of service we will deliver.

Quality Assured 

Our processes, systems and staff capability combine to deliver exceptional outcomes for your community. Peak’s services are Quality Certified to ISO 9001:2015 and our procedures ensure we are continuously providing quality services and improving.