This course is designed to provide you with the essential retail techniques and sales strategies to provide excellent levels of customer service and at the same time make more sales. It’s a “sales through service” approach.
DurationCourse Overview
This course is designed to provide you with the essential retail techniques and sales strategies to provide excellent levels of customer service and at the same time make more sales. It’s a “sales through service” approach.
The course is CPD Certified and by taking a short multiple choice assessment back at work you can receive the “Retail Sales & Service Professional” certificate.
CPD Certification is the industry recognised benchmark for high quality training programmes. Supported by their quality assurance system, endorsement confirms that our training programme is professionally designed and delivered to exacting standards.
Who Takes This Course?
Existing retail assistants and retail executives
People who have had no formal training on the subject before
People who are not in work at the moment and want to gain a retail accreditation to help them obtain work
New staff as part of their induction programme
What Will You Gain From The Course?
Understand the key skills needed to be a success in retail
Learn the delicate balance between sales and service
How to use your product knowledge to “wow” your customers
Appreciate the importance of store presentation and merchandising – it can cost you sales!
Learn how to present yourself in the right way to make a lasting impression
How to use your body language and tonality to influence your customers
Appreciate health and safety factors that impact on your performance
Understand your customers mind-set as they enter your store
How to approach your customers in the right way without making them defensive
Learn how to unearth the needs and wants from your customers
Offer the right solution for your customer
Learn how to position your products and services based on customer needs
Create interest with features and benefits of your products and services
Learn how to overcome resistance, procrastination and objectives
Learn how to ask for the sale in the right way with no “hard sell”
Learn how to identify upsell and cross sell opportunities and how to offer them to your customers
Create a memorable experience at the point of sale and checking for completeness
How to handle phone calls, emails and internet sales in the right way
Understand how to handle difficult customers and complaints
If you are looking for cost effective retail sales training for you or your retail team then you have come to the right place. Finding quality retail training that is flexible and accredited can be quite a challenge.
After all, you don’t want to spend days on end locked away in a training room and you want to be able to upgrade your skills as and when is most convenient to you.
And your business. The Retail Sales Academy provides end to end retail training to get you up to speed and selling effectively in next to no time.
This powerful workshop and training program empowers your team to use stories to break the ice with new prospects, build trust, overcome objections, and close sales faster.
This is a 2 day workshop that concentrates on developing and strengthening the specific sales negotiation skill levels of your salespeople, an essential component to help maintain profitable lasting client interactions.
With our "In-Person Sales" workshop, your participants will discover the specifics of what it means to become an effective salesperson, and steps to success. They will learn how to connect with customers and move them through the sales process.
Job prospects in the field of customer service are incredibly varied; graduates will have the possibility of working in financial institutions, insurance companies, car dealers, call centers, or storefronts, amongst others.
In sales we strive to establish long term relationships where both parties benefit equally. “Value Selling” will allow you to establish and maintain a positive and longstanding relationship with your customer simply by selling the way we are supposed to and the way customers expect us to.
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