TOP 10 TELEPHONE SKILLS COURSES IN UK - PAGE 2

Build confidence and skills for handling telephone calls more professionally. Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.

This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism. Hamilton mercer’s service methodologies help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.

If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.

Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone

The aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.

We deliver on promises, on time, within budget, every time

The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints.

Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.

These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-...