Certificate III in Hospitality (JobREADY)

This entry-level hospitality qualification aims to develop the core foundation skills and practical knowledge you need to succeed in the hospitality industry.

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations.

Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

Hospitality Fundamentals

Hospitality Fundamentals aims to equip you with the skills necessary to deliver exceptional customer service whilst ensuring a safe, efficient, and welcoming environment for all.

You will not only develop the ability to understand and address customer needs, handle complaints, and manage difficult situations with a positive approach while applying cultural sensitivity.

You will also dive into and discover principles food safety, hygiene practices, hazard identification, risk management strategies, and workplace health and safety procedures to minimise the risk of foodborne illnesses or workplace accidents.

• SITXFSA005 Use hygienic practices for food safety
• SITXWHS005 Participate in safe work practices
• BSBTWK201 Work effectively with others
• SITXCCS014 Provide service to customers
• SITXCOM007 Show social and cultural sensitivity
• SIRXSLS001 Sell to the retail customer