Conflict Management Training

Organisational And Employee Benefits From Conflict Management Training

Sancus Solutions is offering a one-day training course in conflict Management. The course demonstrates tried-and-tested and easy to master methods of dealing with problematic situations.

This training is aimed at equipping staff members with the necessary skills and knowledge to defuse potentially aggressive or violent situations which arise in the workplace.

The primary advantage for organisations in training their staff in conflict management is the ensuring of safety for all parties involved, as well as avoiding any potentially protracted disputes which may be expensive and reputation damaging.

Who Is This Course For?

The Sancus conflict Management training will be beneficial for any role which involves inter-action with customers or service users including:

• Revenue protection employees

• Managers

• Supervisors

• HR personnel

• Healthcare workers

• Local authority personnel

• Wardens

• Lone workers

Conflict Resolution Course Details And Aims

This one day course covers a comprehensive range of topics, including:

• Risk assessment

• Conflict prevention

• How to successfully and safely manage a sudden confrontational situation

• Improving verbal and non-verbal communication skills

• Recognising and understanding body language

Our experienced trainers will demonstrate practical exercises and examples devised to give attendees real-world skills to use in the workplace to assess conflict risk, management conflicts and prevent conflict from arising.