Understand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking. Find useful approaches to managing interpersonal conflict in the workplace.
DurationUnderstand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking. Find useful approaches to managing interpersonal conflict in the workplace.
Conflict is present in workplaces, it is often interpersonal, the result of poor communication and may perpetuate if the situation is not managed well, which results in downtime and disruption.
This workshop will provide useful approaches to managing interpersonal conflict in the workplace, support your managers and leaders to de-escalate situations, seek positive and constructive solutions. Practiced effectively this will result in more effective workplace relationships, a more supportive and productive work environment.
Managing interpersonal conflict in the workplace causes stress, takes up time that could be used more productively and people usually prefer to avoid it. This workshop will equip participants with the skills to recognise conflict or potential conflict in communication, the interpersonal skills to manage the situation and a framework to bring down tensions and seek a way forward.
These are essential skills for leaders, managers and influencers in the workplace.
NZIM Southern was established in 1946, and is a National subscription based, not-for-profit organisation based in Christchurch. Through the decades our territory has grown, allowing us to now provide leadership development throughout New Zealand. Our mission has remained the same, supporting the development of people and business through education and professional development.
How we work...
We are a strategic business partner, providing crucial advice and support in HR, People Capability Development and Strategic insight. NZIM subscribers have access to proven leadership programmes, leadership resources and expertise.
How we are different...
- We are a not-for-profit organisation that, at its heart, has been successfully delivering leadership programmes in New Zealand for over 75 years.
- We understand that the most common barrier to developing your people is time and money which is why we structure our business around a cost effective subscription model that makes sense.
- We use in-house developed, research-based leadership IP that's proven and tailored for the New Zealand market.
- We understand more about Learning and Development in New Zealand than any other provider.
- We use a robust, scientific and evidence based approach incorporating latest neuro and social sciences.
Who we work with...
It is a privilege to be the trusted deliverer of excellence in leadership capability development for organisations reaching across the broadest NZ industry spectrum.
This cohort of future-focused organisations have made the commitment to their people and the future of their business by investing in quality education, training and development with NZIM.
This course is designed to prepare staff to manage conflict situations in a safe and professional manner. Conflict situations can easily arise with unhappy customers, clients, or patrons. Providing your staff with an awareness of what the triggers and signs are, de-escalation techniques.
While it can look like such people are just born with natural gifts, that’s not really true. With the right training, anyone can become skilled at resolving conflict, even under the toughest circumstances.
Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
Learn ways to resolve conflict with customers and co-workers, influence successful outcomes and develop a peaceful workplace.
Understand the root causes and dynamics of conflict in the workplace. Learn the essential skills to effectively manage conflict by encouraging reflective practice and open thinking.
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