COURSES OFFERED BY PD TRAINING (AUSTRALIA)

In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...

Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can succ...

This newly designed course teaches how to create business documents in the modern workplace, which takes into account the many forms that modern communication can take, and teaches participants how to best align their message with the appropriate documentation and device.

The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselve...

The PD Training (PDT) Leadership Development Training course is a practical course that provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadershi...

The PD Training Strategic Business Planning Training Course provides you with the skills to use a SWOT analysis, create and implement a strategic plan, implement required changes, identify the foundation of your organisational values, create valuable reports, set achievable goals and implement smar...

The PD Training Sales Training course provides you, or your team, with the skills to increase their sales by asking better questions, gaining loyal repeat customers, understanding common body language, overcoming common sales objections, finding referral opportunities and growing the business with ...

The PD Training MS Access 2010 Advanced Training Course provides understanding and skill development in SQL and Access, advanced macros, database management, data validation, crosstab queries, and more. This course allows participants to develop expertise in Access 2010 in a short period of time.

The PD Training MS Excel 2010 Advanced Training Course provides topics like logical functions, mathematical & statistical functions, VLOOKUP, MATCH, INDEX and editing VBA functions, are covered in depth.

In this half-day, Microsoft Office 365 PowerPoint Essentials training course, participants will learn the basics of this new cloud-based, presentation web application that provides all of the traditional capabilities of PowerPoint, as well as the ability to share documents with ease. Team collabora...