The service you receive in a cafe or restaurant can make or break your experience, so great front of house staff are a valuable asset in any hospitality business.
The service you receive in a cafe or restaurant can make or break your experience, so great front of house staff are a valuable asset in any hospitality business.
Whether you are an employer looking to upskill your staff or you're working in a hospitality business, this course is designed to give you the hands-on skills you need.
You will learn safe work practices, customer service, how to operate a bar, preparation and service of espresso coffee, hygenic practices for food safety and more.
Wondering if this industry will suit you?
We have created a very short course quiz to help you gain a little more understanding of what is required and whether you might enjoy a role in this industry. Take the quiz here.
The Gordon grew out of the need for technical training in the brave new world of the 1800s industrial age. From its origins as a mechanics institute and a night school for tradespeople, The Gordon has become the embodiment of quality vocational education and training in Geelong and beyond.
During the late 1800s, Geelong's increasing importance as an industrial centre, along with a worrying overseas trend showing Britain was losing its traditional markets to the United States and Europe, spurred leading Geelong citizens to campaign for greater technical training. However, it was another overseas event that hastened The Gordon's development. The heroic exploits of British general Charles Gordon had captured Geelong's imagination. His death during the siege of Khartoum in Africa prompted calls for a memorial. One proposal, backed by a military battalion brass band, suggested a statue but others wanted something more meaningful. What better memorial could there be, it was said, for a man whose life was devoted to civic duty and, especially, to the education of the disadvantaged, than a vocational institute.
Since opening in 1887, in a single-storied hall and operating mainly night classes for tradespeople, The Gordon has developed into an institution operating across four campuses. In 2017 The Gordon celebrated 130 years of its proud history of leading education in the Geelong region.
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations.
Our programs can be delivered in the classroom or at the workplace, with qualifications that will be recognised internationally. Training suited to your individual needs can be customised and is completely flexible in delivery.
As a trainee this qualification provides a pathway to study as you work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and espresso bars.
This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individual...
Designed for students who wish to manage a kitchen or their own food business, our Certificate IV in Kitchen Management provides the skills and knowledge to operate successfully in the hospitality sector as a qualified cook – whether it’s in a restaurant kitchen, food outlet or hotels.
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