List of available ISO 20000 (IT Service Management) Courses in Mumbai, India. The ISO 20000 (IT Service Management) courses in Mumbai are provided by the following institutes: Also, check out all ISO 20000 (IT Service Management) Courses from all over India.
The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard.
This Five-day intensive course enables participants to develop the necessary expertise to audit an Information Technology Service Management System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
ISO/IEC 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the service management system.
ISO/IEC 20001 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.
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