TOP 10 BUSINESS MANAGEMENT COURSES IN PALMERSTON NORTH, NEW ZEALAND

Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.

Learn how to make the transition from buddy to boss and lead a successful team. Managing staff can be a very rewarding, interesting and fun role, it can also be a tough and demanding job. Between managing your own time and projects, helping your team members solve problems and complete task

Bringing team members together to help them understand each other and align towards a common purpose is an effective way to build a team.  This fun and intensive module also covers how to keep the team bonded closely together and maintaining a positive forward momentum.

Learn the importance of effective communication and product knowledge to be successful in retail. You will discover the significance of product knowledge and delve into elements of fraud, theft and how effective communication can alter the success of the workplace.