TOP 10 CUSTOMER SERVICE COURSES IN BRISBANE, AUSTRALIA

The course you need in order to know a little bit of everything about the job of customer service agent!

If the attitudes of your staff do not reflect a focus on customer service, Strategix can help. Create a positive impression, and improve the satisfaction of your customers with this half day course. This course covers essential topics in providing quality customer service. Good customer service is ...

Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.

Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.

A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.

In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.

It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...

As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.

Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.

Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units

Customer Service course is offered by Indus Institute Pty. Our trainers have worked previously in industry within Australia and overseas thus enabling them to enrich your learning experience. Our training is delivered through our world class learning management system.