COURSES OFFERED BY BUSINESS OPTIMIZATION TRAINING INSTITUTE

The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.

At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.

Basic Bookkeeping Course: Introduction Most things in life are based on numbers. It makes logical sense then to get the most out of the numbers you have in your life.

Public Finance requires managers to have an understanding of the key concepts of managerial finance, as well as being able to interpret financial statements and understanding forecasts, budgets and supervisory management.

An introductory course into basic personal finance, and budgets and reports. This workshop is designed to give participants a solid grounding in finance, bringing them up to speed with commonly used terms such as financial statements, budgets and forecasting.

Minor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises, workshops, conferences, specialized meetings.

Projects are fast becoming an essential way to create new products, obtain higher service levels etc. You may find that you or team are all of a sudden removed from your standard day-to-day job and placed in a project team.

Emotional Intelligence is all about people. And since we deal with people, not robots all day, having good interpersonal skills and self-awareness is an essential need.

Quite possibly the best way to train successors and new managers is by coaching and mentoring.

Learn the basics of managing a database. Enrol on BOTI’s Microsoft Access 2010 Beginners Course, Access Training Courses and Access Database Training Programmes! BOTI offers business training programmes across South Africa!