TOP 10 CUSTOMER SERVICE COURSES IN UK - PAGE 7

The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.

This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.

Empower your employees with professional customer care skills to deliver excellent service to your customers. This popular course is delivered on-site at your workplace.

Empower your staff with best practice telephone handling techniques to communicate with your customers, suppliers or fellow employees in a professional manner.

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.

Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.