COURSES OFFERED BY STORM TRAINING & SOLUTIONS - PAGE 2

This course will help guide managers on what to expect from individuals and teams during times of change, and how best to handle the emotions and reactions which will inevitably surface.

Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.

This course will help your staff to make better use of their time and plan their schedules more efficiently.

Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.

For new or existing team leaders or supervisors seeking a working knowledge of good practice techniques in managing and getting the best from staff.

This is for any manager or staff member who needs to prepare and deliver presentations to different audiences. It is designed for those who are relatively new to presenting or lack confidence in preparing and delivering presentations.

Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.

Effective Communication This Course Is Offered By Storm Training & Solutions