TOP 10 CUSTOMER SERVICE COURSES IN CAPE TOWN, SOUTH AFRICA

The course you need in order to know a little bit of everything about the job of customer service agent!

Learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module.

The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.

The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.

Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.

By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.

The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.

A training programme for Call Centre staff who need to improve their customer service and telephone skills.

Our Medical Receptionist Courses will serve as your first step in becoming a certified medical receptionist. Improve your communication and admin skills with us today.

Customer Sense Service Excellence Training Course is Offered by DYNA Training (Pty) Ltd.

This course is designed to upskill receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position.