COURSES OFFERED BY EDGE TRAINING - PAGE 3

By the end of this course you will have identified your own personality type as well as the diverse number of personality types within your organisation.

By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different

By the end of this course you will have a better understanding of time management and why it is an important skill to develop, and how orientating yourself with various management tools and time management principles when applied to your social and work life will help you to identify time wasters a...

SAQA ID – 14110, 1 Year, 120 Credits

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations.

This qualification is for individuals who are, or wish to be involved in an administration function in any organization or business in any sector or field and in non-commercial organisations such as clubs and charitable organisations.

This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.

This Qualification can provide learners with the conceptual framework and the skills necessary to perform routine functions within the Transport and Logistics industry.

SAQA ID 57712,

SAQA ID 57937, 1 year, 120 credits