COURSES OFFERED BY EDGE TRAINING

The intention of the Barista Skills Programme is to provide training opportunities where relevant skills and competencies are obtained and applied in the Food and Beverage industry, ranging from small restaurants to hotels.

By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.

By the end of this course you will understand the process of communication. From the key elements involved, to the barriers that prevent effective communication.

Half Day Human Development Workshop

By the end of this course you will understand the process, tools and techniques to manage the people side of change.

By the end of this course you will be able to explain the difference between Coaching and Mentoring with a focus on the key elements to success in both areas.

By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.

By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.

By the end of this course you will have developed your own definition of diversity and will have clearly identified and understood the different ways in which we are all diverse.

By the end of this course you will be able understand the difference between EQ and IQ through this workshop, and one will be attuned as to how their EQ can influence their day to day life as well audit their current Emotional Quotient.