COURSES OFFERED BY MARCUS BOHN ASSOCIATES

They will then be shown techniques and methods for addressing problem areas, learn how to set priorities and plan their day/workload, use ‘To Do’ lists and be given a better understanding of pressure vs. stress.

Better time management leads to improved productivity and greater job satisfaction – learn practical steps to utilise time more effectively

This one-day workshop looks at the potential causes of stress at work and how to develop practical ideas and coping strategies to avoid unnecessary stress, manage symptoms and promote ongoing wellbeing to overcome stress and perform effectively under pressure.

This intensive Presentation Skills workshop shows that good speakers are made, not born. Most of us have to make presentations to groups of Colleagues or Customers. The objective may be to inform, to convince or persuade. Whether we succeed will depend on three factors: Content, Technique and Pe...

A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...

The written word continues to make an impression upon the reader long after face-to-face contact at a meeting. Your letters and proposals remain a permanent advertisement for you and your company. A one-day programme to enable you to write what you mean effectively and succinctly, enabling you to w...

The purpose of the programme is to give delegates a basic knowledge and understanding of NLP, some of the techniques and their applications in producing more profitable sales. Delegates will learn how people relate, make decisions and prefer to be influenced. This programme can be run at different ...

Supervisors and Managers need to be able to get the best from staff quickly and without creating negative feelings. Not all of us feel we naturally have the necessary confidence to inspire those around us to act on our messages. Furthermore, assertiveness becomes an all-important tool for Managers ...

This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hea...

A one-day programme designed to develop effective report writing, this programme incorporates developing strategies for report writing, setting objectives, research, content, structure, style, presentation and evaluation.