COURSES OFFERED BY UNIVERSITY OF OTTAWA’S PROFESSIONAL DEVELOPMENT INSTITUTE

The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.

This course provides participants with the knowledge, skills and practice to deploy strategies and tactics that advance their ideas through organizations and to key audiences.

In this course, managers will explore how to align budgets with an operational or strategic plan.  Managers will gain insights on how budget analysis reveals opportunities and pressures, including the telltale warning signs when budgets may be off track and how variances can be managed.

This 30-hour course is offered online as a self-directed reading course on clinical supervision. Your registration will provide you with access to the course content for 4 months through an online learning platform. You make your way through the course content on your own time.

In this course, you will explore how to strengthen your leadership competencies to adapt to being the Chief Emotional Officer of your team/organization, build personal and team resiliency, and thrive in the face of adversity.

This two-day interactive workshop supports participants in developing their self-awareness through the development of critical skills to support them in effectively leading their teams to a higher level of performance, cohesion and sustainability, through continuous learning and improvement. 

Every project would be on time and within budget if nothing ever went wrong. During this course, you will learn how to anticipate what can go wrong, assess the impact on a project, define backup plans, and keep the project under control if and when risks materialize.

This course introduces students to a disciplined approach to thinking about challenges and devising the best course of action to overcome obstacles and achieve your goals. Participants will also gain a better insight into their own strategic thinking skills.

This course will enhance your understanding of best practices in managing complex anti-money laundering (AML) and sanctions investigations.

This course will get participants ready to capture and document an existing end-to-end process using an extended set of recognized standards for process modeling and mapping.