TOP 10 CUSTOMER SERVICE COURSES IN JOHANNESBURG, SOUTH AFRICA

Learn to increase front office efficiency and help sales grow with the knowledge and skills gained from the completion of this module.

The famous Helen O’Grady programme is used for corporate training. The Academy offers half day, full day or weekly training sessions to fit into your training needs.

In this course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations.

Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...

Customer Success and Service training is offered by PMI. PMI has over 40 years experience as a leading provider of corporate training solutions in Southern Africa. We offer a progression on articulated learning from level NQF 1 to NQF 8 with over 40 qualifications and 150 short courses.

This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.

By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.

Customer Service and Call Centre Management Course is Offered by Academy of York.

The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.

A training programme for Call Centre staff who need to improve their customer service and telephone skills.