TOP 10 CUSTOMER SERVICE COURSES IN SYDNEY, AUSTRALIA

The course you need in order to know a little bit of everything about the job of customer service agent!

Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.

Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.

In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.

This course will benefit anyone who interacts with customers, both internal and external.

For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.

The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company

In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...

The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are ...

While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.

This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.