TOP 10 CUSTOMER SERVICE COURSES IN WINNIPEG, CANADA

The course you need in order to know a little bit of everything about the job of customer service agent!

Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.

This workshop develops and enhances the skills necessary to create trust and build long lasting relationships. Participants will learn how to adapt their communication style to meet the needs of their internal and external clients.

The Customer Service course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service,

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.

Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.