COURSES OFFERED BY KSL TRAINING - PAGE 2

A comprehensive two-day train the trainer course which provides the skills, confidence and structure to design and deliver one-to-one training sessions in the workplace.

Improve customer care with this practical training programme. An interactive customer service training course to develop and fine-tune customer service skills. Also available as ‘bite-size’ virtual training via zoom or microsoft teams.

Build confidence and skills for handling telephone calls more professionally. Our comprehensive telephone training courses cover professional telephone techniques and call handling etiquette, with an emphasis on customer service.