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Business is all about communication. Every contact you make with a client or prospect is an opportunity to build relationships and move your career forward. But miscommunication can have a very negative effect on business, just as it can in any other sphere of human interaction.

We all know that most modern business communication takes place through electronic means: mobile phones, social media, email, instant messaging and voicemail. Each has a particular style, vocabulary and tone. Getting it wrong makes a jarring impression which can be hard to recover from.