TOP 10 CUSTOMER SERVICE COURSES IN KUALA LUMPUR, MALAYSIA - PAGE 2

This professional phone skills course from pd training teaches you on how to represent your organization in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organization.

This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer care professionals are made not born into this time and age.

With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

Our customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.

The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.