COURSES OFFERED BY SANCTUS TRAINING LTD - PAGE 2

Principles and procedures are required for working at height which will be covered in this comprehensive ½ day training course.

To understand what makes good and poor customer service, and to create confidence in an organisation’s products and or services.

To look at the principles of Change Management, how it can impact the workplace, and understanding and managing resistance to the process.

This course will enable candidates to recognise different aspects of conflict that may be encountered and understand different methods for resolving conflicts

This 1/2 day course provides delegates with an understanding of how the values, opinions and prejudices of an individual can influence those around them, and how this may lead to discrimination.

This 1 day course will help you build confidence and skills that enable professional telephone call handling.

Delegates will develop the techniques used to influence, persuade and negotiate. They will also get the opportunity to work on specific situations encountered in their job role.

This one-day course will introduce new skills and techniques to help delegates become more confident and assertive in the workplace.