TOP 10 PERSONAL DEVELOPMENT COURSES IN NEW ZEALAND - PAGE 18

A fundamental requirement for success in business is that all staff are well trained not only in the technical aspects of their jobs but also in both the new and established procedures essential to the smooth running of the organisation and the delivery of quality service.

Meetings play an important role in business today. We often are required to participate in those meetings both as leader and contributor

One of the key skills for success in business is the ability to communicate effectively. It is important that we are able to express ourselves with confidence and authority in a variety of situations.

To discharge their responsibilities effectively, EAs and Business Support Staff must be proficient in many areas. They must be technically competent, well organised and professional.

To do so effectively requires many skills, both technical and personal. They must be responsive not only to the changing needs the organisation but also to the changing needs of the people for whom they are responsible.

Achieving successful working relationships with colleagues, managers or clients is not always easy. Many people fall into the trap of aggressive behaviour that results in antagonism.

This course will show you how to read the signs of anger and recognise the potential for violence. You will learn techniques to handle your own reactions in stressful situations and how to best communicate with people at different stages of the anger cycle.

There’s an art to both facilitating groups and presenting and the good news is that the skills, techniques and tools can be learnt and when applied, create real effectiveness and efficiency of outcome.

A business is judged on its communication. The style, tone and presentation of letters, e-mails, web content, e-newsletters, job advertisements and promotional materials all reflect the company's calibre and culture.

Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.