COURSES OFFERED BY CHATSWORTH TRAINING

Time Management: 3 hrs Manage time more effectively, with practical advice on recognising and solving time-related problems, prioritising, changing working practices and managing interruptions.

Communication Skills: 3 hrs Improve the quality of communication between staff and client: we look at the mechanics of communication and the skills required and discuss barriers to communication.

Assertiveness & Confidance:  3 hours Gain skills & confidence to gain respect as effective managers, using appropriate words, voice and body language, create powerful & positive first impressions, maintain a confident approach under challenging circumstances, practice assertive techniques, engagi...

Conflict:  3 hours Equip ability to avoid disputes and to deal with them effectively, differences between conflict & disagreement, most common causes, when difficulties arise and confidently “nip it in the bud”, different approaches, practice techniques to manage emotional conversations.

Presentation Skills: 4 hrs  Learn to plan, prepare and present confidently to a group in a logical, systematic manner: identify target audience; what you need to say; resources, visual aids and handouts; dealing with nerves; voice projection; handling questions.