TOP 10 TELEPHONE SKILLS COURSES IN BIRMINGHAM, UK

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.

Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism. Hamilton mercer’s service methodologies help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.