TOP 10 CUSTOMER SERVICE COURSES IN CRAWLEY, UK

The course you need in order to know a little bit of everything about the job of customer service agent!

This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.

Delegates will gain an appreciation that great telephone service can make your company stand out from the crowd. The course will give them an opportunity to reflect on their telephone skills in all areas of business life.

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care.

This apprenticeship has been designed to showcase how the apprentices actions will influence the customer experience and their satisfaction with your organisation. Apprentices will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when deliveri...

Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.