COURSES OFFERED BY INTERACTIVE HEALTHCARE TRAINING

This module covers the sixth of fifteen standards of the Care Certificate, 'communication'. It will provide knowledge of using effective communication at work,

Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health and Social Care Professionals.

The goal and outcome of this module are to address ways of handling violence and aggression, paying particular attention to those issues relevant to Health and Social Care Professionals.

It concerns Your Personal Development and will provide information on agreeing a personal development plan, and developing your skills, knowledge and understanding.