COURSES OFFERED BY RIPLEY TRAINING LTD

Being able to properly manage a company’s cash flow is a vital skill, and good credit control can make the difference between the success and failure of a business.

This comprehensive 3 day programme encourages participants to adopt a more pro-active mindset, with a clearer appreciation of the role of a manager and leader and its impact on their organisation.

The role of the first line manager or a supervisor is arguably one of the most important tasks in any business. Achieving high levels of commitment and motivation from front line staff as well as meeting the needs of your customers.

Coaching and mentoring are powerful, cost-effective tools for management and a proven way of transforming business performance.

This one day workshop will focus on cost effective and time efficient ways of ensuring that your recruitment and selection processes not only attract the best candidates to your business, but also comply with all the current and anticipated legal requirements.

This comprehensive 3 day programme is aimed at new and existing team leaders. In addition to the scheduled dates and location we can deliver the programme at your organisation or virtually in either one week or over three months (one day a month).

This practical one day course is led by an experienced and skilled presenter/trainer with many years of experience in delivering to small and large audiences.

This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.

The course includes the importance of self worth and how that is communicated, the benefits of taking control of their attitude and directing it, how to create a good first impression and behave in a more confident manner, how to communicate and influence in the right way in all situations.

Our Effective Time and Prioritisation Management Skills Course looks at current working practices and explores techniques for gaining greater control over time with a more structured and planned approach to managing interruptions, priorities, processes and people.