COURSES OFFERED BY ELITE TRAINING

This Presentation Skills Training course in Northern Ireland provides delegates with an effective approach to designing and delivering presentations, providing honest and helpful feedback in skills practice sessions.

Minutes act as a public record of what was discussed and agreed at a meeting. The skill of minute-taking, from layout to discussion summaries, is therefore incredibly important.

Change management is a structured approach to transitioning individuals, teams & organisations from a current state to a desired future state. This course is aimed at managers required to implement change within an organisation.

We advise small group and/or 1-1 discussions with the director following each group workshop to discuss practical application to their business area.

Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.

The aim of the training is to provide delegates with a set of practical strategies and approaches to effectively manage difficult people and situations.

Coaching Skills are often low on management’s list of priorities. This in itself lowers staff morale, as they struggle to complete tasks to acceptable standards due to a lack of training.

A strategic plan is a blueprint for organisations to achieve their vision. Going beyond aspirations, it provides specifics for the development of business or operational plans.

First-line managers and supervisors lead and motivate team members in the daily delivery of core products and services.

Project Management is the management of work projects focused on delivering key outputs that improve efficiency, prepare products for market, reduce operating costs, and more.