COURSES OFFERED BY PTP TRAINING

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.

The Advanced Presentation Skills course is an extremely practical course designed to take your existing skills a step further. The first part serves as a reminder of the fundamentals of successful presentations: good preparation, strong delivery and well-structured content.

As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Many business decisions are made which are based on, or have a major impact on, the finances. The aim of this one-day course is to provide managers with awareness and basic understanding of the way finance affects their business objectives.

This investor and entrepreneur training day is in two parts. The first shows how those that were successful entrepreneurs managed their businesses differently to those that were not.

This course is designed for those who need a practical hands-on approach to managing projects, without it getting “heavy”. It covers all aspects of a project’s life cycle, from the project start-up sequence, application of monitoring & control to keep it on-track.

This budgeting, reporting and decision making course is designed for all levels of non-finance managers, from the new starters to the experienced manager, looking for hints and tips to hone existing skills.

2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people.

All organisations need talented people who are motivated to achieve. Coaching and mentoring has an important role to take here, because they are an excellent way of developing both skills and particularly a positive attitude towards work.