COURSES OFFERED BY SKILLSGEN

Maximising the use of our time is a constant challenge in our busy world: the distraction of email; meeting after meeting; uncompleted lists of things to be done. Too much to do and not enough time to do it is a common problem many people face in the workplace.

This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.

This course is intended for anyone lacking confidence in themselves or having difficulty in communicating with others. Be it in a meeting, or a one to one basis, you may feel “put upon” or just find it hard to say “no”.

Emotional Intelligence – the ability to harness and manage emotions – has been identified as a key leadership skill. How people manage anger, stress or fear has an immediate impact on performance.

This course is for those who have the responsibility for accurately recording the items and events of a meeting in the form of minutes. It includes confidence building, listening and accuracy skills and skills necessary to use Microsoft Word in order to prepare and distribute a set of minutes.