COURSES OFFERED BY VICTORIAN CHAMBER OF COMMERCE AND INDUSTRY - PAGE 2

Risk can be simply defined as an event or circumstance that can have a negative impact on an organisation or a business in terms of economic performance, professional reputation and safety, environmental and social outcomes.

An operational plan is a key tool for managing an organisation. It provides detailed information on the work that must be done, resources and timelines to ensure that planned goals and objectives are achieved.

As a leader, your decisions and actions have an enormous impact on business outcomes and the people you work with. This course will give you tips to optimise your strategic leadership success and inspire others to achieve better results.

This course aims at providing you with the skills and knowledge required to undertake financial management in an organisation or work area.

Taking a structured approach to change management, this course will equip you with the skills and knowledge required to determine strategic change requirements and opportunities, and to develop, implement and evaluate change management strategies.

This course aims at providing you with the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

This workshop will give you the skills to deliver a level of customer service that sets your organisation apart.  You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.

Without a doubt, the most important way to increase revenue is through selling. Being able to effectively sell the right products or services to customers creates satisfied customers who, in turn, will do business with you again.

This course is about advanced features of Excel with the emphasis on the data side of workbooks. It is aimed at users who have experience with Excel and wish to add to their knowledge and increase their skill level beyond simple worksheets.

Make yours a happier and more productive workplace with effective strategies to deal with agreement management, negotiation and conflict management.