TOP 10 CUSTOMER SERVICE COURSES IN CENTRAL, SINGAPORE - PAGE 2

This course will equip learners with the necessary skills and knowledge in building relationships with customers.

Service Excellence course is offered by SSDN Innovations.

Customer complaints are common and widespread in recent years, whether these complaints happen in public or private organizations. In UK alone, research done in 2015 found that complaints received on social media platforms have increased eight-fold compared against 2014.

You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles

A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.

A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.

In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.

Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.

Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships

Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day PD Training Professional Telephone Skills Course in Singapore.