List of available Customer Service Courses in Edinburgh, UK. The Customer Service courses in Edinburgh are provided by the following institutes: Also, check out all Customer Service Courses from all over UK.
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
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