TOP 10 PERSONAL DEVELOPMENT COURSES IN LIVERPOOL, UK - PAGE 6

This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.

This course is for those who have the responsibility for accurately recording the items and events of a meeting in the form of minutes. It includes confidence building, listening and accuracy skills and skills necessary to use Microsoft Word in order to prepare and distribute a set of minutes.

This course is intended for anyone lacking confidence in themselves or having difficulty in communicating with others. Be it in a meeting, or a one to one basis, you may feel “put upon” or just find it hard to say “no”.

Maximising the use of our time is a constant challenge in our busy world: the distraction of email; meeting after meeting; uncompleted lists of things to be done. Too much to do and not enough time to do it is a common problem many people face in the workplace.

Emotional Intelligence – the ability to harness and manage emotions – has been identified as a key leadership skill. How people manage anger, stress or fear has an immediate impact on performance.

Quite simply, the workplace can be a far better place to be if you consciously sprinkle your communication with positive feedback.

Mindfulness For Adults/Children Course Is Offered By Compliance Training Solutions

This course aims to provide delegates with the knowledge in professional boundaries for people employed in the Health and Social care sector. The course will raise awareness and make staff aware of the importance of having and maintaining professional boundaries in order to prevent any crossing of...

This one-day workshop explores the harmful long-term effects of stress on our mental and physical health and provides suggestions for managing individual stresses more effectively. It defines and explains stress, and covers strategies such as changes in lifestyle, stress management and techniques s...

This session has been designed to provide you with the practical tools to handle difficult conversations. We will be looking at the way in which we need to prepare for conversations, what we can do during conversations to steer the discussion and what we can do at the end to ensure buy-in from the ...