TOP 10 CUSTOMER SERVICE COURSES IN PLYMOUTH, UK

The course you need in order to know a little bit of everything about the job of customer service agent!

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care.

In this course you will learn how to communicate information clearly and without risk of misunderstanding. You will also learn how to present a professional image and confidently lead faceless conversations in a business setting.

By the end of this course, you will have learned about the following: Effective Communication Skills, Building Rapport and Trust, Problem Solving and Decision Making, Time Management and Efficiency, Handling Difficult Customers, Continuous Improvement and Feedback, Ethical and Professional Behavio...

This course is for anyone who engages with customers. This course is particularly effective for delegates that want to exceed customer expectations.

Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...

What does ‘good’ look like in your organisation? What are your standards of appearance and language? How do you expect your staff to deal with complaints and feedback? This module gives delegates the opportunity to set clear expectations on organisational standards, while teaching your staff ho...

Customer Service is the human element of any business delivering products or services to customers. Whilst a strong, recognisable brand and having unique selling points is important, it’s professional staff delivering on brand promises that brings the organisation’s values, policies and procedu...

Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type.