TOP 10 CUSTOMER SERVICE COURSES IN SHEFFIELD, UK

The course you need in order to know a little bit of everything about the job of customer service agent!

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This one-day seminar is perfect for anyone who feels they or their staff need to obtain a greater understanding of the importance of providing exceptional customer care.

This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.

Customer Care course provides opportunity to review personal customer care practice. You will be able to identify customer needs and wants and explore acceptable standards of customer care

The telephone is one of today’s essential communication tools. Aj training offer a range of hands-on training courses and workshops delivered at our rotherham training suite or on site at your location.

This course teaches people how to communicate in a manner that inspires the confidence and trust of a caller and gives the best possible impression of the business.

This course will inspire delegates to present the right image of their organisation through effective communication and customer care. It will show how to build rapport quickly and effectively through the appropriate use of tone and body language and how to successfully build a customer focus cultu...

Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.

Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.

Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...