COURSES OFFERED BY DKB TRAINING ASSOCIATES LTD

Effective communication is fundamental in any workplace and at all levels and yet whilst it is perceived to be easy, it is commonly one of the hardest areas to get right. Whether it is face-to-face, over the telephone or written, to get your message across clearly, concisely and with empathy and un...

This helps with the success and sustainability of your organisation and leads to increased communication, enhanced team dynamics, increased productivity, customer satisfaction and development of leadership capability.

All of our associates are accredited coaches which means we can confidently offer a range of coaching and mentoring programmes that can be tailored to meet specific business requirements. We can deliver coaching courses, coach individual Staff members and provide mentoring to staff aspiring to deve...

The 4-day Train the Trainer course is an introductory course for those new to the training industry or a refresher course for those who could do with a boost.  It covers everything from learning styles and the learning cycle to personality profiling and group dynamics.

DKB Training delivers high quality learning and development in the education and training sector. We generate a positive impact for learners, providing continual professional development in partnership with organisations and individuals.

We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.

We are proud to have repeatedly delivered training to top telephone banks that regularly receives awards for the best customer service provider of all major uk brands. We are able to offer call centre communication skills programmes tailored to meet specific business requirements.