TOP 10 CUSTOMER SERVICE COURSES IN LEICESTER, UK

The course you need in order to know a little bit of everything about the job of customer service agent!

The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.

Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behav...

This accredited qualification is suitable you if you are 19+ and want to improve your knowledge of the importance of customer service including how to satisfy customers’ expectations.

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.

Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.

We provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.

Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.