COURSES OFFERED BY NHS GREATER GLASGOW AND CLYDE

This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.

The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support.

There are over 4000 Deaf people using British Sign Language (BSL) in the NHSGGC area. By law, we must provide an interpreter for our Deaf patients, both at health appointments and when they are in hospital.

The course is designed for those responsible for leading teams by developing personal skills in handling difficult conversations with staff and peers. The course will also explore good practice approaches to effective management of challenge. 

This module aims to give you an understanding of the report writing process.

The course is designed to help delegates understand the purpose of recording meetings and the roles of the various people at the meeting. Delegates will be given hints and tips on recording minutes with an emphasis on acquiring skills that will improve their confidence in recording minutes.

This module has a particular focus on supporting staff with mental health and/ or stress issues including use of the Stress Risk Assessment tool.

It is important for members of staff to be able to prepare and deliver good quality presentations.  Developing these skills is essential to improve both your confidence and your effectiveness as a presenter.

In this module you will examine some useful tools and methods that can help you understand the skills needed for good time management.