COURSES OFFERED BY HQN

This one-day workshop focuses on giving you the knowledge and tools to help you make an impact in a positive way. By improving your communication skills you will increase your confidence and learn how and why being assertive is an asset.

This course covers all aspects of anger and anger management from a psychological as well as a practical perspective. It will provide delegates with tools, techniques and strategies in order to safely deal with an angry person, help someone who has anger issues or, if you yourself have anger issues...

This session is ‘must do’ training for your front line colleagues, supporting them to gain knowledge, skills and confidence to have a basic conversation with a deaf BSL user.

This course is a synthesis of the most famous, widely used and evidence-based communication techniques that are available which can be applied in any situation.

This course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.

Life coaching combines coaching/training and techniques usually only used in therapy to help a person or group set and achieve their goals.

This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.

Neuro-Linguistic Programming (NLP) is a powerful set of techniques that model human excellence and aim to teach people to be the best they can be in any situation:

If so, this workshop is for you. It’s full of practical tips and advice for those who present to and communicate with colleagues, customers and partner organisations.

Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.