COURSES OFFERED BY HQN

Using helpful and relevant scenarios and best practice examples this course will enable staff to define the ‘limits’ of their roles and understand the need for, and benefits of, clear, professional boundaries.

Mindfulness is a natural state that can be developed through practice and is an effective tool when exploring ways to enhance performance, resilience and wellbeing during periods of high demand, change and uncertainty.

This course aims to identify, support and equip you to deal with pressure before it reaches a critical point and becomes stress. Participants will have the opportunity to explore practical and realistic tools to add to their self-help toolkit and ‘get to grips’ with the difficult situations tha...

If so, this workshop is for you. It’s full of practical tips and advice for those who present to and communicate with colleagues, customers and partner organisations.

Neuro-Linguistic Programming (NLP) is a powerful set of techniques that model human excellence and aim to teach people to be the best they can be in any situation:

This interactive workshop is focused on the skills to help managers feel and be more confident in tackling uncomfortable situations, view conflict as less of a threat and accept that at times, inevitably, human interactions go wrong.

This course looks at the 5 aspects of Emotional Intelligence (EQ) and how they are relevant in the workplace both face to face and in hybrid/remote teams. We explore the 5 aspects of EQ and how they apply to us. And those we interact with.

This course is a synthesis of the most famous, widely used and evidence-based communication techniques that are available which can be applied in any situation.

This session is ‘must do’ training for your front line colleagues, supporting them to gain knowledge, skills and confidence to have a basic conversation with a deaf BSL user.

With practical exercises and examples this course will build on your skills to make you a more confident writer. It will help you to think and plan before you write so you can choose the best style and structure to get your message across.