TOP 10 CUSTOMER SERVICE COURSES IN BIRMINGHAM, UK - PAGE 2

If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…

Customer Service and Sales course is offered by Peta. Delight your customers and create loyalty across your business

Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.

Handling Customer Services and Complaints course is offered by Red Training and Consultancy

The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.

This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.

Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.

This is a Level  2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.