TOP 10 BUSINESS MANAGEMENT COURSES IN EDINBURGH, UK - PAGE 5

Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

Equality and diversity concerns avoiding discrimination and ensuring that there is equal opportunity for all stakeholders, which in turn leads to a positive company culture and better staff engagement levels.

The HELM (Human Element, Leadership and Management) course is a mandatory part of the training requirements to obtain an MCA Certificate of Competency. SALT Services are MCA accredited to deliver HELM at the management (M) level.

The CDM Construction (Design and Management) course is to provide an introduction to the new and changed duties under CDM 2007.

Savvy Execs have always seen the value of having an engaged workforce. There is plenty of evidence that shows engaged employees equals profit and productivity.

As competitive pressure increases the demands on marketing budgets it is essential that any advertising you run ‘hits the spot’ and generates the level of response and financial return that you require. This workshop will help you ensure that your advertising attracts your target audience and p...

This Sales Negotiation Course offers delegates the opportunity to develop their negotiating skills and build confidence in those skills. The course looks at how to plan & prepare for sales negotiations and the structure and key techniques for successful negotiations.

This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.

At one time or another most of us have wished that the pace of change at work would slow down so we could catch our breath. Unfortunately, it often does not.

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work. This Introduction to Quality Management course is available throughout the UK.