TOP 10 CUSTOMER SERVICE COURSES IN MANCHESTER, UK - PAGE 4

Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.

This foundation level qualification is aimed at those working in a customer service environment to help improve the quality of the customer experience and gain customer loyalty. 

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.

Corporate Reception training is offered by Course Kings for all skill level. We do not just tick boxes. Because our trainers are passionate about what they do, our training courses are delivered with passion, creativity and the fun factor. 

Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control.

This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.

An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.