TOP 10 CUSTOMER SERVICE COURSES IN NOTTINGHAM, UK

The course you need in order to know a little bit of everything about the job of customer service agent!

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.

Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. 

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.

This qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.

This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...

Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.